Course Preview

  • 1

    Getting to Know You

    • What do YOU want to learn?

    • Has THIS happened to YOU?
  • 2

    CLIMBING UP THE LADDER OF INFERENCE

    • What happens in our minds when we climb the ladder?

    • Pop Quiz

    • Use the Ladder of Inference to analyze Jaime's situation
  • 3

    USING THE LADDER OF INFERENCE FOR DIALOGUE

    • Start by listening and humbly asking questions

    • Pop Quiz

    • Make your thinking visible

    • Practice on a situation at work