Course Overview

While professionals can boost their technical competence by themselves, people- centered skillsets generally grow through coaching and mentoring programs. As a leader, one of the most important roles is to coach your people to do their best. By doing this, you'll help them make better decisions, solve problems that are holding them back, learn new skills, and otherwise progress their careers.

Coaching and mentoring are instrumental parts of the learning and development strategies of many organizations these days, and have been proven to be effective in terms of engaging, developing, and retaining talent. They are both integral tools in helping talent navigate their work and development within an organization.

The GROW Model is a simple yet powerful framework for structuring the coaching and mentoring sessions, and is used by the International Coach Federation (ICF). This framework will be used for the following workshop sessions.

Course Objectives

By the end of the workshop, the participants will be able to –

  • Differentiate coaching vs. mentoring vs. counselling vs. consulting and in what ways they can use a certain intervention in the workplace

  • Apply the GROW model through REAL plays instead of role plays to discuss real workplace complex problems and determine how they could apply and refine their strategies in the actual sessions

  • Learn what went well, what were the difficulties, and what could be done differently on their real play through the critiquing sessions with the ICF certified coaches

Our Approach and Methodology

Actual practice and application of tools to problems identified by the Participants/Immediate Superior of the Participants

The Coaching and Mentoring workshop participants will be asked to identify and work with actual complex issues throughout the four (4) sessions. Participants are required to bring real workplace challenges they want to discuss in the workshop, and this program is built around an engaging simulation and incorporates many other creative and engaging instructional-design elements. Throughout the workshop, participants may draw on the experience of others as they work on personalized action plans, receive constructive feedback, and learn how to successfully introduce and lead change within their team and organization.

Course Outline

  • 1

    Introduction to Coaching

    • Guessing Game

    • Differentiating Coaching from Other Interventions

    • Coaching Based on IFC Standards

  • 2

    Coaching Skills

    • Building Rapport

    • Active Listening

    • Asking Powerful Questions

    • Check for Understanding

  • 3

    Preparation for Synchronous Class 1

    • Review of Coaching Skills

    • Coaching Scenarios

  • 4

    The GROW Model

    • Popcorn Exercise

    • The Coaching Disposition

    • Coaching Ethics

    • Check for Understanding

  • 5

    Preparation for Synchronous Class 2

    • Review of the GROW Model

    • Coaching Session Example

    • Practice Session Walk Through

  • 6

    Lessons Learned

    • Coaching Skills Self Evaluation

    • Observed Coaching Skills

    • Check for Understanding

  • 7

    Preparation for Final Synchronous Class

    • Application and Critiquing 1

    • Application and Critiquing 2

    • Application and Critiquing 3

    • Application and Critiquing 4

  • 8

    End of Course

    • Bonus Materials

    • For Your Further Development